Acceptance of Terms
By participating in any tour organized by Freme Travel services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. Guests/Participants must arrive at the designated pickup location no less than 10 minutes prior to the scheduled departure time; failure to do so may result in cancellation of the tour and ineligibility for a refund, and latecomers shall bear full responsibility for their own transportation to the tour location.
Late Arrivals
Guests arriving late for a coach pickup or a boating tour may miss the scheduled departure and shall not be entitled to a refund, as it is the sole responsibility of the guest to check in at the specified time to ensure their participation in the tour; in the event that a guest arrives late and subsequently misses the coach/boat, Freme Travel Services shall not be held liable for any costs incurred for alternative transportation options, including but not limited to taxi fares, rideshare services, or any other means of transport to reach the tour location. Guests are strongly encouraged to contact the tour operator immediately if they anticipate arriving late, as this will allow the tour operator to provide guidance and assistance as needed, although it does not guarantee accommodation on the tour.
Boating Tours
Departures for boating tours, including the Ulu Temburong National Park, occur promptly at the scheduled time, and late arrivals will not be permitted to board for tours such as the Mangrove, Sunsets, Fireflies, and Ulu Temburong National Park; in such cases, no refunds will be issued, and guests must make alternative arrangements. Should guests arrive late and miss the scheduled departure, a private tour option may be offered, subject to the availability of a boat and crew, with any additional costs incurred being the guest(s) responsibility.
Tour Operations
Freme Travel Services and Freme Rainforest Lodge will make every effort to operate all tours as advertised; however, Freme Travel service and Freme Rainforest Lodge reserve the right to amend, vary, re-route, or cancel tours when road conditions, weather, boating schedules, or other circumstances deem necessary.
Payment and Cancellation
Full payment is required before the tour begins, and in the event of cancellation by guests, a charge of 50% of the total tour cost will apply if the cancellation is made within 72 hours of the scheduled departure; furthermore, a charge of 100% will apply if the cancellation occurs within 24 hours of the scheduled departure or in the event of a “No Show,” meaning that the guest fails to arrive for the tour without prior notification.
Force Majeure
Freme Travel Services may suspend any of its tours if its ability to perform is affected by circumstances beyond its reasonable control, including but not limited to storms, fires, explosions, embargoes, government directives, or other unforeseen events that could hinder safe operation or execution of the tour. In such instances, Freme Travel Services will make reasonable efforts to notify affected guests as soon as practicable and may offer alternative arrangements or rescheduling options, but shall not be held liable for any costs or damages incurred by guests due to such suspensions. This provision is intended to ensure the safety of guests and staff while maintaining operational integrity in the face of unpredictable conditions.
Health and Fitness
It is the customer’s responsibility to ensure that they are medically capable and physically fit to participate in the activities offered by Freme Travel; by booking a tour, the customer acknowledges that they have assessed their own health and fitness levels and determined that they are suitable for the activities involved. Freme Travel Services will not be liable for any sickness that occurs during the tour, and in the event that a customer is unable to participate in any part of the tour due to such circumstances, they will not be entitled to a refund for any portion of the tour missed. This policy is established to ensure the safety and well-being of all participants while clearly delineating the responsibilities of both Freme Travel and the customer regarding health and fitness prerequisites.
By joining any tour organized by Freme Travel Services, guests confirm that they have read and understood these Terms and Conditions and agree to follow them. This means they accept all policies related to payment, cancellations, liability, medical fitness, and other operational matters. Guests are also responsible for asking questions about anything they do not understand before the tour begins. By participating, guests affirm their acceptance of these terms and commit to following the terms and conditions set by Freme Travel, which helps ensure a safe and enjoyable experience for everyone.
