You can purchase air tickets via flights.freme.com. Online flight booking is currently applicable for Royal Brunei Airlines flights only.
Yes, baggage is included when you purchase air tickets through our website. The baggage allowance may vary depending on the destination and fare type. Please check the booking details before confirming your purchase.
No, travel insurance is not included when you purchase air tickets from our website. You may contact our consultants if you would like to purchase travel insurance separately.
At the moment, we accept cash or bank transfer only. Card payment is currently not available for website purchases.
Our “Book Now, Pay Later” promotion is only available during selected travel fair periods and is subject to availability. It is not applicable during normal booking periods unless stated otherwise.
Flights with other airlines are not available for direct booking through our website at the moment. However, you may get in touch with our ticketing consultants, who will be happy to assist you with other airline options.
Yes, you may still proceed with your booking. However, please ensure that your passport is valid before your travel date and that your passport details are updated once your new passport is ready.
Please note that the name used for the original booking must be the same as the name shown on your new passport. Your name must match your passport exactly, and your passport should be valid for at least six months from the date of travel.
We recommend renewing your passport as early as possible to avoid any travel issues.
Your booking number, also known as a PNR, can usually be found on your flight itinerary or e-ticket. It is typically a 6-character reference code made up of letters and numbers
Please note that there may be two types of PNRs shown on your booking: the agent’s PNR and the airline PNR. The agent’s PNR is used for our internal booking reference, while the airline PNR is used to check your booking directly with the airline, including for online check-in where applicable
Refund eligibility depends on the airline and fare type. Some tickets are non-refundable, while others may allow refunds with applicable charges. You may get in touch with our ticketing consultants to find out more.
Flight date changes are subject to the airline’s fare rules, seat availability, and applicable change fees or fare differences. You may get in touch with our ticketing consultants to find out more.
Some airlines may allow bookings to be held for a limited time, while others require immediate payment. Our team will advise you based on the airline’s booking conditions.
You do not need to bring your physical passport. A clear photo or copy of your passport is sufficient for us to verify your details and ensure your name is entered correctly in the booking.
Yes, we do. Solo travelers may join an existing group tour, subject to availability on the preferred travel date.
Yes, you can. However, as most packages require a minimum of 2 persons, solo travelers are required to pay the rate for 2 persons to proceed with the tour.
Local Residents refer to Brunei citizens, permanent residents, and expatriates residing in Brunei Darussalam.
Non-Residents refer to tourists or individuals who do not live in or have permanent residence in Brunei Darussalam.
You may choose the resident package. However, an additional charge will apply for any non-resident guest. Please note that transport pick-up to and from the lodge is not included under the resident package.
Guests are advised to bring comfortable clothing, or clothes suitable for water activities, a towel, extra clothes, insect repellent, sunscreen, personal toiletries, and any personal medication. Proper footwear is also recommended for outdoor activities (example rubber shoes)
Freme Rainforest Lodge is located within a natural rainforest environment, where wildlife may occasionally be seen in the surrounding area. Please be assured that all our tours and activities are conducted with our guest’s safety as a top priority.
Our team is trained in first aid and will provide a safety briefing before any river activities. Guests will be advised on important safety guidelines, including what to do and what not to do while in or near the river. The areas used for our activities are carefully selected with safety in mind and are away from usual wildlife areas.
Package inclusions may vary depending on the selected tour. Please refer to the tour itinerary for full details on what is included. In general, packages may include morning tea, lunch, and selected activities. Transport pick-up is included for non-resident packages around city centres. Outside city areas will be subject to surcharge.
No, you are not required to bring your own tent. Tent set-up will be provided for camping packages. However, guests are welcome to bring their own tent if they wish, and may set it up at the assigned camping area.
Yes, a prayer room / surau is available at the lodge.
The canopy tower is around 40 to 50 meters (130 to 160 feet) above the forest floor and the hike to get to the tower will take approximately 45-60 mins depending on your pace.
In the event of bad weather or unsafe conditions, such as low water level, heavy rain, thunderstorms, drought, or other safety concerns, tours or selected activities may be cancelled or rescheduled for the safety of our guests.
Guests may choose to reschedule their tour to another available date or request a refund, subject to the applicable terms and conditions.
Refund requests will be reviewed based on the booking terms and conditions. If your refund request is approved, our team will advise you on the refund process and estimated processing time.
Yes, we operate daily, including Brunei public holidays. However, advance booking is highly recommended as availability is subject to lodge capacity and tour arrangements.
You may fill in our team building enquiry form to request a quotation. Prices may vary depending on the group size, package details, and specific requirements.
Team Building Enquiry Form: https://freme.com/brunei-travel-packages/teambuilding-packages/
Yes, our rooms at the lodge are fully air-conditioned.
Yes, you may cancel your booking. Please note that a full refund will only be provided for cancellations made at least 72 hours before the tour date, subject to the applicable terms and conditions
The usual pick-up points are within the Bandar Seri Begawan city hotel area. Pick-up from hotels or locations outside the city area may be subject to an additional surcharge.
Yes, you may drive to the lodge on your own. The journey from Bandar Seri Begawan to Freme Rainforest Lodge takes approximately 45 to 60 minutes, depending on traffic and road conditions.
Yes, we can accommodate dietary requirements and food allergies where possible. Please inform us in advance so our team can make the necessary arrangements.
Yes, selected lodge activities are suitable for children. However, participation may depend on the child’s age, height, fitness level, and the type of activity. Our team will advise you on suitable activities upon booking.
Some activities may not be suitable for very young children due to safety reasons. Children below 3 years old are not allowed to participate in boat rides or water activities. Please check with our team before booking so we can recommend suitable activities.
To ensure a better experience, we recommend making your booking at least 48 hours before your preferred tour date. This allows us to check availability and make the necessary preparations for your visit.
Yes, we offer special rates for students and school groups. Guests are required to present a valid student ID upon booking for verification.
Selected Brunei tour packages are subject to availability, group size, and the minimum number of persons required. Tour prices may vary depending on the package details and specific requests. Please get in touch with our consultants for a full quotation
Package inclusions vary depending on the selected tour. Please refer to the itinerary or contact our consultants for more details on what is included in your preferred package
Yes, we can arrange English, Chinese, Japanese, and Korean-speaking guides to provide a more comfortable and enjoyable experience during your tour with us. Guide availability is subject to prior arrangement.
Tour prices may vary between our official website and third-party online travel agency platforms such as TripAdvisor, Viator, GetYourGuide, and other booking platforms. This is due to differences in platform fees, commissions, currency conversion rates, package inclusions, and booking terms.
